Privacy Policy

1. Introduction

Welcome to momo88 ("the Platform", "we", "us", or "our"). This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you access and use our online gaming platform, website, and related services available at https://momo88.cam and associated domains.

We are committed to protecting your privacy and handling your personal data with transparency, integrity, and in compliance with applicable data protection laws. By creating an account, using the momo88 Platform, or providing personal information to us, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

This Privacy Policy should be read in conjunction with our Terms and Conditions and Responsible Gaming Policy. If you do not agree with any part of this Privacy Policy, please do not use our services or provide us with your personal information.

2. Information We Collect

momo88 collects several categories of personal information to provide, maintain, and improve our services. The types of information we collect include:

2.1 Information You Provide Directly

When you register an account or use our services, you voluntarily provide us with the following information:

• Account Registration Data: Full legal name, date of birth, email address, phone number, residential address, username, and password.
• Identity Verification (KYC) Documents: Scanned copy or photograph of your Indonesian ID card (KTP) to verify your identity, age, and address. This is required for withdrawal processing and anti-money laundering compliance.
• Payment Information: Bank account details (bank name, account number, account holder name) or e-wallet information (OVO, DANA, GoPay account numbers) for deposits and withdrawals. We do not store your full bank card numbers or CVV codes.
• Communication Data: Messages, inquiries, and feedback you send to our customer support team via live chat, WhatsApp, or email.

2.2 Information Collected Automatically

When you access the momo88 Platform, we automatically collect certain technical and usage information, including:

• Device Information: Device type (desktop, mobile, tablet), operating system (Windows, macOS, Android, iOS), browser type and version, screen resolution, and device identifiers.
• Connection Data: IP address, internet service provider (ISP), geographic location (country, city), and time zone.
• Usage Data: Pages visited, features used, games played, bet history, deposit and withdrawal transactions, login timestamps, session duration, and click patterns.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to enhance user experience, remember preferences, analyze site traffic, and prevent fraud. See Section 8 for detailed information on cookies.

2.3 Information from Third Parties

In certain circumstances, we may receive information about you from third-party sources, including:

• Payment Processors: Transaction confirmation, payment status, and fraud detection data from our payment gateway partners who process BCA, BRI, BNI, Mandiri, OVO, DANA, and GoPay transactions.
• Game Providers: Game session data, bet details, and winnings information from licensed game suppliers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming).
• Fraud Prevention Services: Risk assessment data from third-party fraud detection systems to prevent unauthorized access and protect player accounts.

3. How We Use Your Information

momo88 uses your personal information for the following purposes:

3.1 Account Management and Service Delivery

• Create, maintain, and authenticate your gaming account.
• Process deposits, withdrawals, and financial transactions.
• Provide access to sports betting markets, casino games, and platform features.
• Track your betting history, game sessions, and account balance.
• Settle bets and credit winnings to your account.

3.2 Identity Verification and Compliance

• Verify your age to ensure you meet the 21+ requirement for online gambling in Indonesia.
• Confirm your identity to prevent fraud, multiple accounts, and unauthorized access.
• Comply with Know Your Customer (KYC), anti-money laundering (AML), and counter-terrorism financing (CTF) regulations.
• Ensure withdrawals are processed only to the legitimate account holder.

3.3 Customer Support and Communication

• Respond to your inquiries, questions, and support requests via live chat, WhatsApp, or email.
• Provide technical assistance and resolve account issues.
• Send transactional notifications (deposit confirmations, withdrawal updates, bonus credits).
• Communicate important changes to our Terms, Privacy Policy, or platform features.

3.4 Marketing and Promotions (With Your Consent)

• Send promotional emails about bonuses, special offers, tournaments, and new games (only if you have opted in to receive marketing communications).
• Personalize promotional offers based on your gaming preferences and activity.
• Notify you about loyalty program benefits, tier upgrades, and exclusive VIP rewards.

You can opt out of marketing communications at any time by clicking the "Unsubscribe" link in promotional emails or updating your communication preferences in your account settings.

3.5 Platform Improvement and Analytics

• Analyze usage patterns, game preferences, and platform performance to improve user experience.
• Identify technical issues, bugs, and security vulnerabilities.
• Develop new features, games, and betting markets based on player demand.
• Optimize payment processing speed and reliability.

3.6 Security and Fraud Prevention

• Detect and prevent fraudulent activity, unauthorized access, money laundering, and abuse of bonuses.
• Monitor for suspicious betting patterns, collusion, and violation of our Terms and Conditions.
• Protect the integrity of our games and ensure fair play for all users.
• Enforce account security measures (e.g., login alerts, password resets).

3.7 Legal Obligations

• Comply with legal requirements, court orders, or requests from regulatory authorities.
• Enforce our Terms and Conditions and other platform policies.
• Resolve disputes and investigate complaints.

4. How We Protect Your Information

momo88 takes data security extremely seriously and implements industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we implement robust security measures, no online platform can guarantee 100% security. You play a critical role in protecting your account by:

• Using a strong, unique password that is not shared with any other online service.
• Never sharing your password or login credentials with anyone, including friends, family, or customer support (we will never ask for your password).
• Logging out properly after each session, especially on shared or public devices.
• Immediately notifying us if you suspect unauthorized access to your account.

5. How We Share Your Information

momo88 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with trusted third parties in the following limited circumstances:

5.1 Service Providers

We share personal information with third-party service providers who perform services on our behalf, including:

• Payment Processors: Companies that facilitate deposits and withdrawals via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and other payment methods. These processors handle financial transactions securely and are bound by strict data protection agreements.
• Game Providers: Licensed software companies (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft) that supply casino games, slots, and live dealer content. They receive minimal data necessary to authenticate your gaming sessions.
• Identity Verification Services: Third-party KYC providers that verify your identity documents (KTP) to ensure compliance with age restrictions and anti-money laundering regulations.
• Customer Support Tools: Live chat software, email platforms, and CRM systems used by our customer support team to respond to your inquiries.

All third-party service providers are contractually obligated to protect your data and use it only for the specific purposes we authorize.

5.2 Legal Requirements

We may disclose your personal information if required to do so by law, court order, subpoena, or regulatory authority. This includes situations where disclosure is necessary to:

• Comply with legal obligations or respond to lawful requests from government agencies.
• Enforce our Terms and Conditions and other platform policies.
• Investigate potential fraud, security breaches, or violations of our rules.
• Protect the rights, property, or safety of momo88, our users, or the public.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of all or part of our business, your personal information may be transferred to the acquiring entity. We will notify you via email or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

5.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you. For example, we may share statistics about overall user demographics, popular games, or betting trends with business partners, game providers, or for research purposes. This data does not contain personally identifiable information.

6. Data Retention

momo88 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6.1 Active Accounts

While your account remains active, we retain all account information, transaction history, betting records, and communication logs to provide ongoing services and comply with regulatory requirements.

6.2 Closed or Inactive Accounts

If you close your account or your account becomes inactive for an extended period, we may retain certain information for the following durations:

• Transaction Records: Retained for at least 7 years to comply with financial record-keeping regulations and anti-money laundering laws.
• Identity Verification Documents (KTP): Retained for at least 5 years for compliance and legal purposes.
• Dispute and Investigation Records: Retained as long as necessary to resolve disputes, enforce policies, or comply with legal proceedings.
• Marketing Data: Deleted immediately upon account closure or opt-out from marketing communications (unless retention is required by law).

6.3 Deletion Requests

You may request deletion of your personal data by contacting our customer support team. However, we may be unable to delete certain information if we are legally required to retain it for compliance, fraud prevention, or dispute resolution purposes. We will inform you if we cannot honor a deletion request and explain the reason.

7. Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. You can access most of your account information directly through your account dashboard. For additional data, contact our support team with your request.

7.2 Right to Correction

If any personal information we hold about you is inaccurate or outdated, you have the right to request correction. You can update most account details (email, phone number, address) in your account settings. For changes to your name or identity documents, contact customer support.

7.3 Right to Deletion

You have the right to request deletion of your personal data, subject to legal retention requirements (see Section 6). To request deletion, contact our support team. Note that we may retain certain information if required by law or for legitimate business purposes (fraud prevention, dispute resolution).

7.4 Right to Restrict Processing

You have the right to request that we limit how we use your personal data in certain circumstances, such as while we investigate a dispute or verify the accuracy of your information.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and request that we transfer it to another service provider where technically feasible.

7.6 Right to Withdraw Consent

If we process your personal data based on your consent (e.g., marketing communications), you have the right to withdraw consent at any time. This does not affect the lawfulness of processing before consent was withdrawn.

7.7 Right to Object

You have the right to object to processing of your personal data for direct marketing purposes or processing based on legitimate interests. You can opt out of marketing emails by clicking the "Unsubscribe" link or updating your preferences in account settings.

To exercise any of these rights, please contact our customer support team via live chat, email, or WhatsApp. We will respond to your request within 30 days. In some cases, we may require additional information to verify your identity before processing your request.

8. Cookies and Tracking Technologies

momo88 uses cookies and similar tracking technologies to enhance your browsing experience, analyze platform usage, and improve our services.

8.1 What Are Cookies?

Cookies are small text files placed on your device (computer, smartphone, tablet) by websites you visit. They store information about your preferences, login status, and browsing behavior to make your experience more convenient and personalized.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function properly. These cookies enable you to log in, navigate the site, and use core features. Without these cookies, services like account access and secure transactions cannot be provided.
• Performance and Analytics Cookies: Collect information about how you use the Platform, such as which pages you visit, how long you stay, and any errors encountered. This helps us identify areas for improvement. We use Google Analytics and similar tools for this purpose.
• Functionality Cookies: Remember your preferences (language, region, display settings) to provide a more personalized experience. These cookies are not essential but enhance usability.
• Advertising and Marketing Cookies: Track your activity across websites to deliver targeted advertisements and measure the effectiveness of marketing campaigns. These cookies may be set by third-party advertising networks.

8.3 Managing Cookies

Most web browsers allow you to control cookies through settings. You can:

• Block all cookies from being set.
• Delete existing cookies stored on your device.
• Allow cookies only from specific websites.
• Receive notifications when cookies are being set.

Please note that blocking or deleting cookies may affect your ability to use certain features of the momo88 Platform, such as staying logged in or accessing personalized content. Strictly necessary cookies cannot be disabled if you wish to use our services.

9. Third-Party Links

The momo88 Platform may contain links to third-party websites, services, or content (e.g., game provider websites, payment processor portals). This Privacy Policy applies only to information collected by momo88. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

The momo88 Platform is intended exclusively for adults aged 21 years or older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete that information and close the account. If you believe a minor has registered on our Platform, please contact us immediately.

11. International Data Transfers

Your personal information may be transferred to, stored on, and processed by servers located outside of Indonesia, including in jurisdictions where data protection laws may differ from those in Indonesia. By using the momo88 Platform, you consent to the transfer of your information to countries outside Indonesia. We ensure that adequate safeguards are in place to protect your data in accordance with this Privacy Policy, regardless of where it is processed.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make significant changes, we will notify you by:

• Posting a prominent notice on the Platform homepage.
• Sending an email notification to your registered email address.
• Updating the "Last Updated" date at the top of this document.

Your continued use of the Platform after changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our customer support team:

• Live Chat: Available 24/7 via the chat widget on our website
• Email: [email protected]
• WhatsApp: +62 812-3456-7890 (08:00-24:00 WIB)

We are committed to resolving any privacy concerns you may have and will respond to all inquiries within 6 hours during business hours and within 12 hours on weekends and holidays.